At Zoe Gizmo, we want you to be fully satisfied with your purchase. If for any reason you are not completely happy with your order, please read our refund and return policy below.
- Return Eligibility: We offer returns on all products within 30 days of delivery, as long as the product is in its original, unused condition, with all packaging intact, and the product is not damaged.
- Non-returnable Items: Certain items such as customized products or sealed electronics (once opened) may not be eligible for return. Please check the product page for more details.
How to Initiate a Return
To initiate a return, please follow these steps:
- Contact Us: Send an email to [email protected] within 30 days of receiving your order, including your order number and reason for the return.
- Return Instructions: We will provide you with a return shipping address and instructions. Please ensure that the product is securely packaged to avoid damage during the return process.
- Return Shipping Cost: You will be responsible for covering the return shipping cost, unless the product is defective or damaged upon arrival.
- Refund Process: Once we receive the returned item and inspect it, we will process your refund within 7 business days. Please note that we can only issue refunds in the form of cash or a direct refund to your COD (Cash on Delivery) address.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately at [email protected] with photos of the damaged product, and we will arrange for a full refund or exchange at no additional cost to you.
If you have any questions regarding our Refund & Return Policy, please contact us at [email protected].